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Job Title CityApply
Membership Manager

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) is the trusted community for sharing sector-specific cybersecurity information and intelligence. The RH-ISAC connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other – all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC serves retail, hotels, restaurants, gaming and other consumer-facing entities. As a member of the Membership and Operations Team, the Membership Manager is responsible for promoting membership opportunities, achieving growth goals, implementing and managing membership marketing and communications strategy, and serving as a key contributor to the RH-ISAC team.   The RH-ISAC has a remote work environment. Successful candidates should have remote work experience, be willing to travel for events and in-person meetings, and must be located in the Washington, D.C. metro area.  

Responsibilities

  • In conjunction with Vice President of Membership & Operations, develop and implement short and long-term growth strategies to increase membership growth
  • Research leads and initiate sales cycle by illustrating the value of RH-ISAC membership to prospects
  • Achieve and exceed growth goals related to membership sales
  • Build relationships through both in-person events and virtual engagement with current members, associates, external stakeholders and influencers to increase referrals and create collaborative growth opportunities
  • Manage Associate member engagement program including communications to update Associate members on engagement opportunities, sponsorship offerings and other marketing opportunities
  • Create and execute membership marketing plans to communicate the value of membership and benefits
  • Manage and participate in relevant trade shows to promote the RH-ISAC
  • Support ongoing member satisfaction and organizational health by ensuring positive member onboarding experiences
  • Identify and report on prospect trends, pipeline and sales forecasting to internal team
  • Monitor industry trends and competitive landscape for consideration of member benefit offerings and RH-ISAC membership value
  • Help monitor analytics and adjust strategies as needed
  Need to have
  • 3-5 years of experience in membership recruitment and communications
  • Strong background and demonstrated capabilities in business development, marketing and communications with an emphasis on consultative, needs-based sales process
  • Superior written, oral and in-person communication skills
  • Self-starter excited to embrace new challenges
  • Goal-oriented, deadline-driven, adaptable and dependable
  • Be genuine in your desire and willingness to support your teammates
  • Passion for connecting with our members, prospects, associates and industry stakeholders
  • Ability to shape messaging to connect with various audiences
  • Personable, professional, and with a good sense of humor
  Nice to Have
  • Experience working within the cybersecurity and/or information technology fields
  • Experience in retail industry, retail technology and/or retail industry account management
  • Experience with Salesforce, Pardot, Confluence, GoToMeeting and Office programs
  Interested? Contact Brooke Noble, senior manager of operations, at brooke.noble@rhisac.org.  

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Job Title CityApply
Marketing & Communications Specialist

Overview The Retail & Hospitality Information Sharing & Analysis Center (RH-ISAC) is the trusted cybersecurity community for retail and consumer-facing industries with a mission to mitigate cyber risk by establishing trust, expanding knowledge and maturing capability through information and intelligence sharing. With the shared information of worldwide leading brands – including traditional retailers, online commerce, QSRs, drug stores, convenience stores, entertainment, lodging, consumer product and more – the RH-ISAC helps companies build better security through collaboration.   The marketing and communications specialist reports to the director of marketing and communications and is responsible for implementing marketing and communications plans and tactics in support of RH-ISAC’s brand management, public relations, conference and event promotion, publications and social media initiatives.

Responsibilities

  • Support the director of marketing and communications in developing a comprehensive and aligned marketing and communications to define and strengthen the brand, increase awareness of the RH-ISAC and assist the RH-ISAC in achieving its goals and objectives.
  • Draft content for marketing and communication purposes, including event promotion, news releases, blogs, newsletters and social media.
  • Oversee and monitor social media accounts and gather analysis of social media program.
  • Manage marketing campaigns, including liaising with outside partners, and track/report program effectiveness.
  • Manage the timeline and production of marketing and communication collateral.
  • Maintain editorial calendar and coordinate efforts with RH-ISAC teams.
  • Manage and build key media and outreach lists, including work with PR agency to maintain a current media tracking database.
  • Ensure the proper branding of the organization with partners.
  • Oversee day-to-day managing and updating of RH-ISAC website.
  • Train staff on website/social communications as needed
  The Ideal Candidate Will:
  • Have excellent writing and communication skills, as well as strong ability in proofreading
  • Solid foundation and knowledge of marketing tools and new media, as well as email campaign management.
  • Demonstrate experience in external relations and relationship development
  • Demonstrate a genuine joy in connecting with members and all external stakeholders; internally, establish highly collaborative relationships with all team members.
  • Demonstrate desire to learn, grow, support and ensure that the marketing communications function continues to add great value to the organization
  • Regularly seek to understand all aspects of our work to convey externally
  Requirements
  • Minimum of 2-4 years relevant professional work experience preferably in nonprofit trade and professional associations; some experience managing distinct marketing or communications projects preferred.
  • Proven ability to work remotely and independently and with little oversight.
  • Sound judgment, decision-making skills and discretion, particularly when dealing with media.
  • Ability to manage multiple priorities simultaneously, and management of production and deadlines to meet critical initiatives with exceptional attention to detail.
  Preference will be given to candidates who can show:
  • Adaptability, solution-orientation, tech-savvy and DIY-orientation
  • Knowledge of graphic design software such as Photoshop
  • Experience succeeding in a complex, multi-focus, team-based atmosphere, and playing the role of brand ambassador, confidently and cheerfully engaging with members of a community
  Application Process Please submit a cover letter that conveys experience and qualifications specific to this role, resume, salary history and/or salary expectations (your preference), and 3 relevant writing samples, including a press release and marketing email via email to brooke.noble@rhisac.org.

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