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Membership Manager

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) is the trusted community for sharing sector-specific cybersecurity information and intelligence. The RH-ISAC connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other – all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC serves retail, hotels, restaurants, gaming and other consumer-facing entities. As a member of the Membership and Operations Team, the Membership Manager is responsible for promoting membership opportunities, achieving growth goals, implementing and managing membership marketing and communications strategy, and serving as a key contributor to the RH-ISAC team.   The RH-ISAC has a remote work environment. Successful candidates should have remote work experience, be willing to travel for events and in-person meetings, and must be located in the Washington, D.C. metro area.  

Responsibilities

  • In conjunction with Vice President of Membership & Operations, develop and implement short and long-term growth strategies to increase membership growth
  • Research leads and initiate sales cycle by illustrating the value of RH-ISAC membership to prospects
  • Achieve and exceed growth goals related to membership sales
  • Build relationships through both in-person events and virtual engagement with current members, associates, external stakeholders and influencers to increase referrals and create collaborative growth opportunities
  • Manage Associate member engagement program including communications to update Associate members on engagement opportunities, sponsorship offerings and other marketing opportunities
  • Create and execute membership marketing plans to communicate the value of membership and benefits
  • Manage and participate in relevant trade shows to promote the RH-ISAC
  • Support ongoing member satisfaction and organizational health by ensuring positive member onboarding experiences
  • Identify and report on prospect trends, pipeline and sales forecasting to internal team
  • Monitor industry trends and competitive landscape for consideration of member benefit offerings and RH-ISAC membership value
  • Help monitor analytics and adjust strategies as needed
  Need to have
  • 3-5 years of experience in membership recruitment and communications
  • Strong background and demonstrated capabilities in business development, marketing and communications with an emphasis on consultative, needs-based sales process
  • Superior written, oral and in-person communication skills
  • Self-starter excited to embrace new challenges
  • Goal-oriented, deadline-driven, adaptable and dependable
  • Be genuine in your desire and willingness to support your teammates
  • Passion for connecting with our members, prospects, associates and industry stakeholders
  • Ability to shape messaging to connect with various audiences
  • Personable, professional, and with a good sense of humor
  Nice to Have
  • Experience working within the cybersecurity and/or information technology fields
  • Experience in retail industry, retail technology and/or retail industry account management
  • Experience with Salesforce, Pardot, Confluence, GoToMeeting and Office programs
  Interested? Contact Brooke Noble, senior manager of operations, at brooke.noble@rhisac.org.  

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