The Missing Owner: Why Every AI Agent Needs Governance, Not Just Guardrails
Overnight, a retailer’s support agent issues hundreds of refunds. At a hospitality group, a guest-services agent comps dozens of rooms across the portfolio and reinstates loyalty points to match. Every action clears a standard business rule: valid order or reservation, plausible reason, amount under the threshold that would route it to a human. By morning,…
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