Fraud in the
Retail & Hospitality Industry
By way of member collaboration, sharing, and strategic partnerships, the RH-ISAC is committed to stopping these multi-billion-dollar crimes plaguing our industry.
Types of Fraud
Booking Fraud
Loyalty Program Fraud
Site Automation Attacks
Card Not Present (CNP)
Gift Card Fraud
Insider Fraud
Gaming Fraud
Refund Fraud
Account Creation Fraud
Employment Fraud
Employee Benefit Fraud
SMS Toll Fraud
What are Indicators of Fraud?
Technical
- IPs
- Device IDs
- Payment Info
- Addresses
- Contact Info
- Account Creation Dates
Behavioral
- Potential social engineering attempts
- Requesting refunds for multiple accounts
- Requesting multiple refunds at once
- Customer service agent processing multiple refunds within seconds/minutes of each other
Fraud Reporting Series
Newly developed reporting series based on independent research from the RH-ISAC Intel Team
Designed to cover fraud affecting our industry including, but not limited to:
- Refund-as-a-service
- Fraud related online communities/forums
- Coordinated fraud efforts
- Newly discovered IOCs/TTPs
- Reports delivered on an ad-hoc basis
Disseminated via Member Exchange and #fraud Slack channel
Partnerships: Protect As One
